Shipping policy

1. Order Processing and Shipping Times
All standard one-time purchase orders will be processed and shipped within 3 business days of payment confirmation.
Your monthly refill shipment date is determined by the date you placed your initial subscription order.
Orders placed on weekends, holidays, or during peak sales periods will be processed on the next business day.
2. Delivery Times
Domestic US Orders: Standard delivery typically takes 3 to 10 business days after shipment.
Subscription Refill Orders: Tracking information is not provided for recurring monthly refill orders. Refill packages usually arrive within 10 business days. Please contact our customer service team in the event of significant delays or lost packages.
We offer international shipping to eligible countries/regions. All international delivery times are estimates; actual delivery may be affected by customs processing, local postal delays, and regional logistics conditions.
3. Shipping Fees and Free Shipping Rules
Subscription Orders: All subscription starter kits and monthly refill orders qualify for free standard shipping within the US.
One-Time Purchase Orders: Orders within the US with a subtotal of $50 or more qualify for free standard shipping. A flat standard shipping fee of $8 applies to orders under $50.
International Orders: International shipping costs are calculated at checkout. Import duties, taxes, and customs clearance fees are the buyer's responsibility; we do not cover international tariffs or customs-related charges.
4. Subscription Shipping Terms
Subscription members may freely change scents, skip a month's shipment, adjust delivery frequency, or cancel their subscription at any time—with no hidden fees or mandatory long-term contracts.
Starter Kit Benefits: Single-scent starter kits include one car visor clip; kits containing two or more scents include two clips. Refill packs do not include additional clips.
5. Shipping Address Changes
Customers can update their shipping address directly in their member account prior to order shipment. We are not liable for delivery delays or failures resulting from incorrect or incomplete addresses provided by the customer.
6. Returns and Return Shipping Policy
All returned items must remain unopened and unused, and must retain their original sealed packaging. Due to the nature of hygiene and fragrance products, items that have been opened or used are non-returnable.
For returns not caused by quality issues, the customer is responsible for return shipping costs; original shipping fees are non-refundable.
In the event of damage, defects, or shipping errors upon delivery, customers must submit photos and relevant proof to our customer service team within 48 hours of receipt to arrange an exchange or refund.
Refunds will be processed within 14 business days after our warehouse receives and inspects the returned items.
7. General Disclaimer
All estimated delivery times are for reference only and are not guaranteed. We are not liable for shipping delays caused by third-party carriers, weather conditions, customs clearance, or force majeure events.